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What is your used piano policy?
We honor a 5 year trade-up guarantee for acoustic grands and uprights. No trade-up on used digitals.
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Do you warranty digital pianos?
Unused digital keyboard clearance items include a one-year manufacturers warranty.
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What do the "grades" mean?
| Grands |
| A+ |
This is the highest grade, reserved for investment grade pianos. |
| A |
Completely re-finished and re-built; like new with factory-certified parts. |
| B |
Hammers show some signs of wear. |
| C |
Marginal to fair exterior quality; can be repaired. |
D
E |
Repair costs will far exceed market value of the piano. With few exceptions, Daynes Music does not carry "D" or "E" grade used grand pianos. |
| Verticals |
| A |
Hammers in perfect condition; top quality exterior. |
| B |
Hammers show some signs of wear. |
| C |
Marginal to fair exterior quality. |
| D |
Needs major work; cracked soundboard. |
| E |
Unplayable, valued only for parts. |
| Digital Keyboards/Pianos |
| A |
Top quality exterior; latest technology. |
| B |
Exterior shows minor wear; feature-rich, but not latest technology. |
| C |
Exterior wear; MIDI-compatible, but older technology. |
D
E |
About as useful as an old PC. Daynes Music does not carry "D" or "E" grade used digital keyboards or pianos. |
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Are the serial numbers yours or the manufacturer's?
We use the manufacturer's serial numbers. A very good reference is the Pierce Piano Atlas.
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Can you please explain the various "sizes"?
| Steinway Grands |
| S |
5' 1" |
| M |
5' 7" |
| L |
5' 10 3/4" |
| O |
6' |
| A |
6' 2" |
| B |
7' |
| D |
9' |
| Other Grands |
| Baby |
4' 9" - 5' 2" |
Parlor
(midsize) |
5' 3" - 5' 9" |
| Grand |
5' 10" - 6' 4" |
Semi-
Concert |
6' 5" - 7' 5" |
| Concert |
8' - 10' |
| Verticals |
Professional
Studio |
49" - 52" tall. "Direct blow action" (as key is pressed, hammer immediately goes to striking position). Often has true sostenudo pedal. |
Studio
(Standard) |
44" - 48" tall. Direct blow action. |
| Console |
40" - 43" tall. Direct blow action. |
| Spinet |
36" - 38" tall. All spinets have an "indirect blow action" (as key is pressed, linkage uses an elbow to create proper fulcrum). |
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What is the "Reserve It" button?
 We do not list the price of new pianos on our site, but we do list the prices of all previously owned pianos in our Discount Piano Warehouse. The "Reserve It" button places the piano, new or used, on hold for five (5) business days from the date/time of our receipt of your inquiry. If the piano you've placed on reserve is new, we'll send you the asking price upon request. Further, your reserved piano gives you right of first refusal. If someone else makes an offer, we'll notify you and you will be first in line to purchase that piano. Sorry, the "Reserve It" button is not available for our new Steinway Family of pianos, but you can use the "Reserve It" button for all used Steinway, Boston, or Essex piano listed on our Discount Piano Warehouse site.
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I see a "Buy Now" button here and there. How is that different from the "Reserve It" button?
You will only see the "Buy Now" button in our Discount Piano Warehouse . The "Buy Now" button takes you to a shopping cart page so that you can purchase your (used) piano online. On the other hand, the "Reserve It" button gives you the opportunity to claim a right to a given piano for five business days. During that time we will contact you to make purchase arrangements.
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What about delivery?
Delivery is included in the price. In addition the price includes: one in-home tuning, bench, and a five-year shop guarantee, which is included with every purchase (unless other arrangements have been made either by the cosigner or by Daynes Music).
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What is your normal delivery radius from the warehouse in Salt Lake City?
Our normal radius is roughly 60 miles from Salt Lake City, but special arrangements can be made for an extended in-state delivery area and deliveries out of state. See our Used Piano Delivery Map for current rates.
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I live well outside of your normal delivery radius. Will you deliver a used piano to me?
Check with us. Of course, much of the cost is based on the selling price, size and weight of the piano, but we're very flexible vis-a-vis used piano deliveries. See our Used Piano Delivery Map for current rates.
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What if I want to pick up the piano myself?
Special arrangements can always be made for you. For example, you may have purchased a used piano for your cabin at Alta, and you have your own truck. We'll be happy to help you load your piano, and off you go!
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How do you ship pianos (as opposed to hand deliveries)?
We work with several shipping companies. In general, rates range from $700 - $1500 for verticals and grands. Since we want your business, this is alway negotiable. Often we don't charge, if we're going there already. Check with us.
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